FAQs


Sourcing of Coffees/Teas:

We work to find only responsibly, sustainably, and ethically sourced beans and teas. This means we look into the grower and try to get to know them as best we can. We try to avoid corporate owned farms and prefer family owned farms or coops. We tend to order organic and/or rainforest friendly coffees but in order to assure quality, we reserve the right to order the best bean for the job, even if its not certified organic. When it comes to the coffee, we only order specialty grade coffee.

Specialty Grade Coffee:

We order only specialty grade coffee, which is the highest rating coffee can get. To be specialty grade the coffee must be almost entirely free of defects and standout in one attribute. You can learn more at the link below:http://www.coffeeresearch.org/coffee/grade.htm

Roasting:

Carlin Brothers Coffee is small batch roasted by our partner, Foxtail Coffee in Winter Park, Florida. The beans you order have been roasted with 2-5 days of shipping to assure maximum freshness. We suggest consuming the beans within 2-3 weeks of receiving them for ideal taste.

Cold Brew Serving:

The Cold Brew is formulated by Floridians to put in a glass full of ice so we can walk around town and when the ice melts the coffee will still taste good. This means the coffee comes out of the bottle a little stronger than we recommend if you are wanting to drink it straight without ice. Some people prefer that so we're good with those people, others may want to dilute it a bit with water, ice, or cream. There is no wrong way to drink coffee, if add something to the cold brew and like it, great!

Whole Beans/Ground Beans

When ordering the coffee beans, you can choose to have the beans come to you whole, or preground. Whenever beans are ground, the quality starts to go down over time due to higher exposure to oxygen. For the best cup of coffee, we suggest ordering whole beans and grinding them yourselves with a "Burr Mill Grinder." We don't sell those today but a search on a site like Amazon for this will get you in the right neighborhood.

Shipping:

We have negotiated the best rates we can with our carriers. The carriers set the rate at checkout based on what's in your cart. We know for some of you its high. We'll keep working on it but its not going to drastically change.

Nuts:

There are NO nuts in our facility. 

Mug/Microwave:

The mugs SHOULD be diswasher and microwave safe. The company we order from hasn't explicitly told us this but the original mug is a thick, 14 oz porcelain mug. As always, dishes that are hand washed tend to last longer.

Refrigeration:

The Cold Brew should be refrigerated as soon as you get it. Definitely refrigerate after opening to avoid secondary contamination. It is okay if the Cold Brew gets warm during transit to you.

K-Cups

K-Cups are convenient, which is great. Unfortunately, we don't believe in throwing away a piece of plastic every time you want to make a cup of coffee so we won't be doing a deal with any K-Cup style packagers. However, if you have a Keurig style machine there is hope! You can order a reusable k-cup cartridge and use that!